We recently asked our Pine Village parents to help us gain
insight into their experiences as families attending Pine Village by completing
a survey through Surveymonkey. The
survey was sent to 400 currently enrolled parents and we received nearly 100
responses. A fantastic
result!
Before we share the results and offer our response,
we would like to first thank each family for taking the time to respond in such a thoughtful way; it was a wonderful experience for us to be able to hear
directly from every one who responded. The feedback is priceless and
offers us invaluable insight into how things are working in our schools – even
negative feedback is important as it helps us understand where we can improve. We take your comments and suggestions very
seriously and strive to address and improve on every aspect that has been
noted. We very much hope that you’ll contact us directly if you have any
additional questions or comments, or would like to talk further about anything.
Here are the
overall survey results:
75% scored PV between Extremely Well and Very Good in
the area of communication, and 25% scored Moderate.
Did PV challenge your child? 85% scored Above Average through
About Right.
85% felt welcomed in the mornings regularly.
85% felt that PV meets the Individual needs of your child. 15% feel we do a moderate job.
75% of parents feel their children made great progress
on language acquisition and 15% feel there was moderate progress.
85% see their director as a leader.
The areas survey respondents feel is most important for Pine Village to focus on:
70% Social/Emotional
20% Cognitive/Intellectual
5% Language Acquisition
5% Physical/Gross Motor
80% of parents surveyed feel informed of the daily activities
and themes in the classrooms and 10% feel they understand occasionally.
Short Answer
Responses:
There were of course occasional constructive responses to
some of the questions, and it is important for us to understand why some parents
have a negative experience at Pine Village, so that we can assure that every
family has a consistently positive Pine Village experience for the years they
are with us.
Several themes
ran through the short answer questions.
Below are the responses that repeated more than twice.
Pine Village
Strengths:
· Teachers are beloved
·
Directors are friendly
· Warm friendly feeling at the school
· Small environments
· Individualized attention
· Environments are stimulating
· Sense of community
· Spanish aspect
Pine Village
Weaknesses:
· Spaces/classrooms are too small; class sizes
are too large
· Locations are difficult (those with no
outdoor space); want more indoor gym/gross motor space
· Would like bathrooms in all of the
classrooms so children do not have to walk to use them
· Do not see the same teachers in the morning
as in the afternoon
· Expensive; would like to see
us reduce our rates
· Would like more Spanish
·
Teacher turnover rate is high
·
More books in the classrooms
·
More staff available in the morning drop off as
well as the afternoon pick up time; you would like early drop off at 7:45 a.m.
· Closed too many days of the year
· Would like more communication
· Would like better cleanliness
·
Better security systems
· Would like Pine Village to intellectually
challenge your children more
We again would like to thank everyone who responded; we are in the process of responding to those individuals who requested follow-up, but we also thought that our blog provides us with the opportunity to respond to the weaknesses and wishes expressed most
frequently in the survey.
- Our spaces/classrooms are too small
- Class sizes are too large
- The locations are difficult (those
with no outdoor space)
- You would like bathrooms in all of
the classrooms so children do not have to walk to use them
We know. We share the
same feelings. As we move forward and
eventually open additional locations (that we have the opportunity to design),
we will design our spaces with all of the things we have learned over the
years. At this point we believe each
school should have classrooms designed for 8-10 children, with sinks in each, shared
bathrooms, lots of natural light, access to indoor and outdoor gross motor
space and plenty of parking. We will be
making design changes to those schools where we are able, and to add partitions
and separate classes into smaller groups of no more than 10. In the near future we will look for the
possibility of adding sinks to classrooms to lessen the transitions.
- You do not see the same teachers in
the morning as in the afternoon
- More staff available in the morning
drop off as well as the afternoon pick up time
For those of you who drop off at 8 and pick up at 5:30 this
is true. We have arranged the staff
schedules so that each teacher works 8.5 hours per day with a schedule of
either 8-4:30 or 9-5:30. This schedule
allows a parent or caregiver to see their teacher every day either at drop off
or pick up. In the mornings and
afternoons for the first and last hour of the day, the classrooms are combined
and the goal is that there is at least one toddler teacher, one preschool
teacher and one Prek teacher. Typically
there are a minimum of 4 teachers and your director on site for the first and
last hours of each day.
- Pine Village is expensive. You would like to see us reduce our rates.
Yes, preschool/child care is very expensive. We would love to be able to reduce our
rates. Better yet, we would love to
provide you with a Pine Village that was free of costs for everyone! Sadly, that is not possible at this
point. We do want you to know that
reinvesting every dollar available back into the schools for improvements is
our commitment. Here are just a few of
the things we have added and improved over the last 12 months:
·
We have hired 5 “float teachers” who will be
stationed in the schools to provide support to the classroom teachers, be
available to substitute in case of teacher absences.
·
We have added a monthly book budget for each
school to increase each of our libraries, as well as added $500 worth of books
to each school to start the year.
·
We have added the position of Regional Director
(Marina Ituarte, former JP director), who will train and support directors,
teachers and serve as a resource for families.
·
We are officially launching KAYMBU this
September, which will provide all parents greater more detailed communication
with your teachers and visibility into the classrooms via daily photos. (More to come soon on this!)
·
We have hired a full-time Facilities Manager (Ray Martin) to
help each director maintain their school and make physical improvements to the
spaces, as well as systemize ordering and manage our subcontractors (cleaners,
painters, plumbers…)
·
We created a Kiddie Café outside our South End
school (a school where we do not have an onsite playground) to provide an
extension of the classrooms and a place for the children to eat and/or read
outdoors.
·
We have hired a Senior Director of Communications and Outreach (Jennifer Doyle) -- see more about this position below.
- You would like more Spanish
Our goal is to be a Full Spanish Immersion school. We will continue to focus on training
teachers to feel comfortable and confident in their Spanish communication and
educational goals for the children IN SPANISH. We are adding LOTS of Spanish books, props and music. Thank you!
- Teacher turnover rate is high
Teacher turnover is our greatest challenge. And yes, it feels high when it happens in
your school and affects your children.
Realistically speaking, our annual turnover rate is approximately 10%. We would love for our teachers to stay with us
forever. We work very hard to provide
stable employment, excellent salaries and benefits (including PTO) and plenty
of training as well as a great work environment. Unfortunately, this does not always ensure
that teachers will not leave for various reasons, such as starting a family or
changing a career path – or advancing within Pine Village. Over the years we have learned to look at
these changes as opportunities to meet new teachers and expand our community. Many of our past teachers have stayed in
touch with us, and see their years at Pine Village positively, and many even return to us. We of course want your children to have
consistency and quality and have focused on new ways to ensure this. One of these ways is building our “floating
teacher” base. These teachers will all
be familiar to you and your children and will be trained and ready to step in
as the need arises, thus preventing the emotional strain of losing a teacher
and struggling to fill a position.
- More books in the classrooms
We allotted $500 for each school to purchase books to open the school year in
September 2013 as well as a new monthly budget for each school to purchase
books each month.
- Pine Village is closed too many
days of the year
- You would like early drop off at
7:45am
We understand that Pine Village has two personalities; an
educationally based preschool as well as a child care provider. We aim to be both and we are very aware of
the challenges this poses on families. We
know our hours are the minimum that a working family can manage. We have and will continue to discuss the
option of early drop off; staffing being the greatest challenge. We want to hire and employ educators (as
opposed to child care providers) who understand child development and who are
committed to implementing our curriculum and the Spanish Immersion
component. Therefore we seek educated
professionals who demand and deserve higher salaries as well as other benefits,
one being vacations and a regular workday. If we did not offer these things and hire qualified teachers, we would
not be able to fulfill our mission. We
are always trying to find ways to offer more. Last year we gave back one full week of school by adding a week to the
school year and closing for one less week in August. We want to meet your needs as working
families as well as fulfill our mission. We will always look for ways to better accomplish this.
- You would like more communication
Introducing KAYMBU! You learned about this at your Parent Orientation, and we
are confident that it will help our teachers better communicate with you and
provide you all with better detail of your child’s day. It’s a very exciting tool for us as a school!
We have also created a new position this year for Senior
Director of Communications and Enrollment. Jennifer Doyle, whose blog posts you
have been reading over the last several months, began in this new position in
July. Our goal is to be communicating with you regularly through various media
– newsletters, the website, social media, etc. At the same time, we feel that
it is important not to bombard you with so much information that it feels like
you are being spammed. We encourage you to follow us on Facebook as that will
allow you to see what’s happening on a daily basis; at the same time, please be
on the lookout for the eNewsletters that come from Pine Village headquarters,
in addition to those that come monthly from your Directors.
- You would like better cleanliness
Currently each school is professionally cleaned three nights
during the week.
Our goal is to make it five,
thus eliminating the need for teachers to share that responsibility two days a
week.
We hope to be able to do this by
the end of this school year.
If you feel
there are issues of cleanliness or a lack of please voice this to your director
or send an email to Emma Lougheed at
elougheed@verizon.net and it will be addressed.
- You want more indoor gym/gross
motor space
We understand this challenge. This is a huge issue among city schools. We are taking a very serious look at finding
gross motor options for those schools with limited indoor gross motor rooms. We have experimented with organizations such
as Tumblebus in the past and promise to continue to look for resources. We also feel that it is very important that
the children get outside every day possible. In addition, activities such as yoga and music classes will be
implemented in the classrooms to provide physical activity on the days that
going outside is not possible.
This is something we have been focused on this past year,
clearly with all of the school violence and greater security over all in public
places it is high on the priority list. Most of our schools have keypad systems installed and in use. Those that do not yet are in progress and
plans are in the works to install security systems or have locked doors at all
times.
- You would like Pine Village to
intellectually challenge your children
Many of you know Jacie Feinberg, our Educational Director, as
our classe de musica teacher who comes to visit your children frequently in
your school. With the support of the
founders and school directors, over the past two years, Jacie has developed an
amazing curriculum base and monthly activities inspiration for all of the
teachers. In addition she has developed
standards and tracking tools so that the teachers can manage and continuously
challenge your children in the classroom. Jacie is in each school monthly to evaluate and assure that the teachers
are engaging your children all day and that they are constantly inspired to
discover their world in their way. Our mission is to inspire children to be
excited by school and to instill a love for learning new things every day. We believe this is the goal of an excellent
preschool. Yes, your children will
explore and learn many things! Their day is full and busy with challenges that
cross all areas of development.
There is still time to complete the survey if you have not
had the chance to do so. If you still
wish to participate we would love your feedback. A reminder email will be sent shortly!
Thank you all again, for taking the time to complete the
survey, and for reading our response.
Your participation is greatly valued.
If you have any additional comments please feel free to send
them along to Emma at elougheed@verizon.net.